Self-Service
Implementation Support
ALEX Builder Implementation Hubs
Building ALEX for a New Customer
How to create a new customer and start their ALEX configuration
Renewing an ALEX Customer
How to renew a customer by duplicating the configuration and making updates
Configuration Support
Answers to the most common configuration questions, including Preview and Launching
Reviewing ALEX
Answers to some of the most common questions that arise while reviewing your customer’s ALEX conversation
Troubleshooting
Guidance on how to resolve common errors and tricky configuration setups
Building Sneak Peek Videos
Create short & sweet marketing videos geared towards Open Enrollment or onboarding new hires to help boost ALEX Engagement
For additional implementation resources and FAQs, check out our searchable Implementation Knowledge Center